At Exelo.io, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our cryptocurrency exchange platform (“Service”).
When you register and use our Service, we may collect information such as your:
Full name
Email address
Phone number
Date of birth
Government-issued identification (for KYC verification)
Payment and transaction details
We collect information about how you interact with our Service, including:
IP address
Browser type and version
Pages visited and actions taken
Device information
We use your information to:
Provide, operate, and maintain the Service
Verify your identity and comply with legal obligations (KYC/AML)
Process transactions and communicate with you
Improve and personalize the Service
Detect and prevent fraud and unauthorized activities
Comply with regulatory requirements
We do not sell your personal information. However, we may share it with:
Regulatory authorities, law enforcement, or government agencies as required by law
Service providers who assist us in operating the platform (under confidentiality agreements)
Business partners in the event of a merger, acquisition, or sale (with proper notice)
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction. However, no method is 100% secure, and we cannot guarantee absolute security.
We retain your personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on your jurisdiction, you may have rights to:
Access and correct your personal data
Request deletion of your data
Object to or restrict processing
Withdraw consent where applicable
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences via your browser settings.
Your information may be transferred to and processed in countries outside your residence, including countries with different data protection laws.
Our Service is not intended for individuals under 18 years old. We do not knowingly collect data from minors.
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our site and, if appropriate, via email.
If you have questions or concerns about this Privacy Policy, please contact us at:
support@exelo.io